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Microsoft should extend support for Classic Outlook on Copilot+ PCs, Windows users agree

Microsoft should extend support for Classic Outlook on Copilot+ PCs, Windows users agree

  • 18.03.2025 12:16
  • windowsreport.com
  • Keywords: AI, Startup

Microsoft's Copilot+ PCs run on ARM architecture, limiting them to ARM-based apps only. Users are frustrated as classic Outlook, a popular app, isn't supported on these devices. Many demand an ARM-64 version of Classic Outlook, though Microsoft hasn't released one yet despite past availability.

Microsoft ReportsMicrosoft ProductsMSFTsentiment_dissatisfiedARMsentiment_neutral

Estimated market influence

Microsoft

Microsoft

Negativesentiment_dissatisfied
Analyst rating: Strong buy

Negative influence because users are forced to use new Outlook on ARM-based Windows, which lacks advanced features available in the classic version.

ARM

ARM

Neutralsentiment_neutral
Analyst rating: Buy

Mentioned as part of the architecture but no direct impact assessed.

Context

Analysis of Business Insights and Market Implications

Key Facts and Data Points:

  • Microsoft Copilot+ PCs: Introduced almost a year ago as AI-powered laptops running on ARM architecture.
    • Limitation: Only support ARM-based apps, excluding x86 applications like the classic Outlook.
  • Classic Outlook Issue:
    • Users prefer Classic Outlook for advanced features (e.g., IMAP account setup).
    • No standalone ARM-64 version of Classic Outlook is currently available.
  • Historical Context:
    • Microsoft released a version of Office Suite with Classic Outlook three years ago, but it was only for Insiders and is now unavailable on official platforms.

Market Trends and Business Impact:

  • Compatibility Limitation: The lack of an ARM-64 version of Classic Outlook creates a significant barrier to adoption for users reliant on advanced email functionality.
    • Impact: May slow the market penetration of Copilot+ devices among enterprise users and professionals who depend on legacy apps.
  • Competitive Dynamics:
    • Competitors (e.g., Intel, AMD) continue to dominate x86 markets, while Microsoft’s ARM strategy risks alienating users accustomed to traditional software ecosystems.
    • Opportunity: If Microsoft addresses compatibility concerns, it could differentiate itself in the market.

Strategic Considerations:

  • Balancing Innovation and Compatibility:
    • Microsoft must decide whether to prioritize ARM optimization or maintain legacy app support.
    • Potential solutions include emulation layers or dedicated Classic Outlook ARM versions.
  • User Sentiment:
    • Strong user demand for compatibility suggests that addressing this issue could enhance customer loyalty and satisfaction.

Long-Term Effects and Regulatory Implications:

  • Potential Market Shift: If Microsoft continues to neglect legacy app support, users may shift to competitors offering broader software compatibility.
  • Regulatory Concerns:
    • Antitrust scrutiny could arise if Microsoft’s decisions are perceived as limiting competition or user choice in software ecosystems.

Conclusion:

The absence of an ARM-64 version of Classic Outlook highlights a critical challenge for Microsoft’s Copilot+ strategy. Addressing this issue is crucial for maintaining market share, fostering customer loyalty, and competing effectively in the PC market.