Analysis of NTT DATA's Agentic AI Services Launch

Key Facts and Data Points

• Market Size: The global market for artificial intelligence services is projected to reach $609 billion by 2028, with a five-year annual growth rate of 21.4% (Gartner).
• Agentic AI Adoption: By 2028, 33% of enterprise software applications will include agentic AI, enabling 15% of day-to-day work decisions to be made autonomously (Gartner).
• Global Reach: NTT DATA’s Agentic AI Services are available in over 20 languages, supporting seamless global adoption.
• CIO/CTO Preference: 96% of CIOs and CTOs prefer cloud-based solution methods for agentic AI (NTT DATA Global GenAI Report).

Market Trends and Business Impact

• Accelerating Enterprise AI Investments: Organizations are rapidly adopting agentic AI to enhance efficiency, innovation, and customer/employee experiences.
• Growing Demand for Scalable Solutions: Enterprises seek scalable AI solutions that integrate with hyperscaler platforms like Azure and Microsoft 365.

Competitive Dynamics and Strategic Considerations

• NTT DATA's Position: As the first global provider of comprehensive agentic AI services, NTT DATA is uniquely positioned to lead the transformation in business operations.
• Collaboration with Microsoft: Leveraging Azure AI Foundry and Copilot Studio, NTT DATA enhances its capabilities for delivering innovative AI solutions.

Service Offerings and Features

Core Services

• Advisory Services: Tailored guidance on adopting and optimizing agentic AI, including GenAI implementation and business process automation.
• Implementation Services: Secure and compliant AI agent deployment with change management options.
• Ongoing Management: Continuous monitoring, troubleshooting, and analytics for sustained success.
• Connectivity: Seamless integration across channels via cloud-native services for consistent user experience.

Industry Applications

• Customer Service: Query resolution and self-service automation.
• Billing and Scheduling: Streamlined repetitive tasks.
• Training and Onboarding: Accelerated employee development.
• Logistics and Risk Management: Fraud protection and data analysis.
• HR and Sales Assistance: Improved communication via voice, chat, and messaging.
• Workflow Automation: Task routing optimization for enhanced productivity.

Future Growth and Expansion

• Hyperscaler Focus: Initial focus on Microsoft platforms, with plans to expand to other AI technologies.
• Global Expansion: NTT DATA aims to strengthen its position as a leader in AI-driven enterprise solutions across industries.

Long-Term Effects and Regulatory Implications

• Efficiency and Innovation: Agentic AI is expected to revolutionize business operations by enabling autonomous decision-making and driving productivity gains.
• Responsible AI: NTT DATA emphasizes secure, ethical, and responsible AI deployment, aligning with global regulatory standards.

Strategic Advantage

• Comprehensive Suite: The services cover the entire agentic AI lifecycle, from advisory to implementation and ongoing management, ensuring organizations can scale their AI capabilities confidently.
• Language and Cultural Adaptation: Support for over 20 languages ensures global accessibility and cultural relevance.

This launch underscores NTT DATA's commitment to leading the AI-driven transformation across industries, offering businesses a robust framework to unlock innovation and operational excellence.