NTT DATA launches agentic AI for customer and employee experience

NTT DATA launches agentic AI for customer and employee experience

  • 18.03.2025 14:00
  • techzine.eu
  • Keywords: AI, NTT DATA

NTT DATA has introduced a suite of agentic AI services designed to help organizations implement and manage AI-driven agents, offering scalable automation and measurable business results across sectors like manufacturing, banking, and healthcare. The services integrate generative AI for efficient task handling, are available in over 20 languages, and initially focus on Microsoft platforms for seamless integration.

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NTT DATA

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NTT DATA has launched a new suite of agentic AI services for Hyperscaler AI technologies to help organizations implement, build and manage AI-driven agents. The end-to-end services are designed to deliver scalable automation and achieve measurable business results.

Context

Analysis of NTT DATA's Agentic AI Launch

Key Facts and Data Points

  • NTT DATA launched a suite of agentic AI services for Hyperscaler AI technologies to help organizations implement, build, and manage AI-driven agents.
  • The services are designed to deliver scalable automation and achieve measurable business results.
  • These AI agents can perform tasks faster, more accurately, and efficiently by integrating agentic AI with generative AI, including large and small language models.
  • The services are available in more than 20 languages and include:
    • Consultancy services
    • Implementation services
    • Ongoing AI management services
    • Connectivity
  • Practical applications include automated customer service, invoicing, training, logistics, and workflow automation.

Market Trends and Business Impact

  • The market for agentic AI solutions is growing, driven by the demand for personalized experiences across industries such as manufacturing, banking, and healthcare.
  • NTT DATA's strategic focus on Microsoft platforms, including Microsoft Cloud Voice and Copilot for Microsoft 365, positions them to integrate AI agents into daily activities seamlessly.

Competitive Dynamics

  • As a system integrator, managed service provider, and carrier, NTT DATA offers comprehensive support from deployment to ongoing management, giving them an edge over competitors who may lack such end-to-end capabilities.
  • The company plans to expand its services beyond Microsoft platforms to support new AI technologies, ensuring long-term relevance in the evolving market.

Strategic Considerations

  • Global Reach: The availability of services in more than 20 languages underscores NTT DATA's commitment to serving a diverse international clientele.
  • Industry-Specific Applications: Tailoring agentic AI solutions for various sectors highlights their ability to address unique industry challenges, enhancing their appeal to sector-specific clients.

Long-Term Effects and Regulatory Implications

  • The adoption of agentic AI could lead to shifts in how industries automate processes, potentially standardizing practices or intensifying competition among service providers.
  • Regulators may play a role in sectors like healthcare and finance, focusing on data privacy and security as AI solutions become more prevalent.

This analysis underscores NTT DATA's strategic move into the agentic AI space, highlighting their potential to influence market trends and compete effectively in the evolving tech landscape.