Verizon's Business Performance and Market Strategies

Customer Losses in Q1 2025

• Customer Loss: Verizon lost 289,000 postpaid lines in Q1 2025 due to price increases on mobile services and device protection plans.
• Revenue Growth: Wireless revenue increased by 2.7% ($20.8 billion) despite the customer exodus.
• Rationale for Price Hike: Rising operating costs were cited as the reason for the price increase, with executives emphasizing the need for stable income.

Potential Future Price Increases

• Verizon anticipates potential mobile device price increases due to tariffs imposed by the Trump administration, which may be passed on to consumers.

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Verizon Outage Impact

Service Disruption

• A Verizon outage affected call placement and internet access for some mobile users.
• Customer Complaints: Issues included iPhones getting stuck in "SOS" mode.

Subscribers and Acquisition

• Verizon has 114.2 million subscribers in the United States.
• Frontier Communications Deal: Verizon is acquiring Frontier Communications in a $20 billion deal.

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Strategic Partnerships

Buffalo Bills Partnership

• Highmark Stadium Partnership: Verizon is the exclusive wireless telecom partner and founding partner for the Buffalo Bills' new Highmark Stadium, set to open in 2026.
• 5G Infrastructure: Verizon will manage the stadium's neutral host Distributed Antenna System (DAS) for connectivity.
• Fan Experience: The partnership aims to enhance fan connectivity, including parking lots, and power stadium operations with 5G technology.

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Leadership Changes

UMG CFO Appointment

• Matt Ellis Appointed as CFO: Matt Ellis, former Verizon CFO and EVP, was appointed as Universal Music Group (UMG)'s new CFO, effective June 9, replacing Boyd Muir.
• Ellis's Background: He has extensive financial experience, including managing Verizon's debt portfolio and involvement in the Vodafone acquisition.

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Product Launch

Samsung Galaxy S25 Edge on Verizon

• Launch Date: Preorders started May 13, with wide availability beginning May 30.
• Offer Details: New and current Verizon customers on myPlan can get a free Galaxy S25 Edge with select trade-in and a 3-year price lock.
• Pricing: Starts at $30.55/month for 36 months ($1,099.99 retail), available in Titanium Silver, Icyblue, and Jetblack.
• Storage Options: Available with 256GB or 512GB storage.

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Key Takeaways:

• Verizon's Q1 2025 customer losses highlight the challenges of balancing price increases with customer retention.
• Strategic partnerships, such as the Buffalo Bills deal, underscore Verizon's focus on enhancing user experience and leveraging 5G technology.
• The acquisition of Frontier Communications and leadership changes at UMG indicate a shift in industry dynamics and strategic priorities.